For a generation that has the entire world at our fingertips, we don’t always do a great job of connecting with those around us. Many of us can remember a time when our neighborhoods defined who we were — our friends, the schools we attended and our overall sense of safety and stability.
More recently, you’d be hard-pressed to find communities across the United States where residents even know their neighbors’ names.
At our 2012 City Council retreat, we found ourselves talking about some of the usual topics: water, transportation and economic development. But we constantly returned to the subject of our neighborhoods. As we continued to grow at an exponential rate, how could we ensure that we were not only maintaining — but also improving — Round Rock neighborhoods?
We committed to making neighborhood revitalization and protection a top priority in 2013 by hiring Community Development Administrator Joe Brehm. Known by many in our community as “the Neighborhood Guy,” Joe has implemented innovative ways to connect with neighborhood association leaders, church leaders and volunteer groups to help maintain property value, enhance curb appeal and maintain a sense of community in our neighborhoods.
Joe’s office, which also includes our Neighborhood Services Coordinator Katy Price, provides a one-stop shop for all residents to inquire about quality-of-life issues in their neighborhood while maintaining a 24-hour response rate to residents’ emails and calls. These two work daily to explain the “why” and “how” behind our decisions and work together to affect positive results for the community.
This simple mindset has established a foundation of reciprocity and openness with our residents in a time when government distrust is high. One neighborhood leader came to our most recent City Council meeting to thank our staff simply for being responsive and available to our residents, saying that “the ability to answer emails and phone calls has been lost in today’s society.”
Joe and Katy also coordinate essential program services like the neighborhood cleanup program, the Tool Lending Center, our curb painting kit, and, most recently, UniverCity — our citizen education and leadership program.
The Tool Lending Center is deployed to organized projects such as neighborhood cleanups, and was the first of its kind in Texas. Housed in a 22-foot by 8-foot trailer, the center includes shovels, wheelbarrows and minor home repair tools that residents can borrow at no cost. Home Depot donated $6,250 worth of tools toward the project.
Eight other cities — including four outside of Texas — have already reached out to us with interest to replicate the program. We are currently looking into ways that residents can check out the equipment outside of organized clean-ups in the future.
In April 2014, the Tool Lending Center made its first deployment at a downtown Round Rock neighborhood clean-up. Since then, the trailer and neighborhood clean-up program have become an integral part of city services by providing an additional means to help residents outside of weekly trash pick-up and routine home maintenance. The program has checked out 3,067 tools and engaged volunteers in our community 4,135 times since its inception.
Over time, we have found that some of our city population most in need did not have the means or the tools to upkeep their properties. Due to age, recent illness or surgery, some don’t have the resources that would empower them to take an active role in our community. This is where our local volunteers come into play.
The city combined forces with the Austin Bridge Builders Alliance to create Love the Rock in 2014. This fantastic nonprofit helped us coordinate a single day of service in Round Rock with 40 churches and 1,200 volunteers, 300 of whom focused solely on neighborhood cleanups. The program was a hit, and the 300 who participated with the cleanup reported the highest level of satisfaction in the work they performed in our community.
In 2016, all 1,200 volunteers participated in a neighborhood cleanup in 20 different neighborhoods. Together, they touched and improved more than 200 homes — many of which had active code enforcement tickets open at the time of the event. These amazing volunteers removed 555 tons of bulk trash and 98 tons of brush in just one day.
This program is doing more than just enhancing curb appeal and creating compliance with codes — it is strengthening the fabric of our neighborhoods. Since the creation of our Neighborhood Services program, six neighborhoods have voted to form their own associations.
This program does not include handouts from the city. Rather, it empowers residents and volunteers to connect and take active leadership in building up their own neighborhoods.
To our volunteers from the many churches and organizations across our area, I want to thank you for lifting us up and helping us to take direct action in addressing the concerns of our city. Your efforts truly make our community a more united and better place to live.
You would be hard-pressed to find another program that has such a huge return on the funding it receives. Some of the returns can be measured in tons or volunteer hours — others are in the smiles or the tears of those who regain their dignity and are empowered by this program.
We are building communities here in Round Rock, and I can’t wait to see how this program continues to grow and transform our city.
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