Repair Tool for MacBooks with Screen Smudges

MacBook Pro from 2013 and 2014 no longer eligible

For several years now, you have found various complaints on the internet about MacBooks with retina screens whose screens become unreadable due to smudges that cannot be removed. These occur when the anti-reflective coating on the glass peels off.

Apple has kind of recognized this problem a few years ago and will therefore replace the screens for free. Initially, only the first-generation MacBook Pro with Retina display was affected, but in the meantime Apple has expanded the replacement program.

The MacBook screen smudge repair tool is no official program, but was internal memo shared with American Apple employees. Many MacBook owners have been able to have their faulty screen repaired for free based on this memo that is still active. However, it is not always possible, some support staff are not aware of its existence or say it is not possible. Whether Apple still repairs the screens for free is variable, it is clear in the comments at the bottom of this article and on the internet. Some did get a free replacement, some didn’t. If you have spots on the screen, the best thing to do is Apple support or the local authorized repairer consult and discuss the options.

Free replacement of screen with coating problems

If you are in possession of the MacBooks below, possible replace the screen by Apple for free, via  ▸ About this Mac you can check which model you have.

  • MacBook (12-inch): Early 2015, 2016 and 2017
  • MacBook Pro (13-inch): Early 2015, 2016 and 2017
  • MacBook Pro (15-inch): Mid 2015, 2016, and 2017

Pay attention! As of December 2019, the 2013 and 2014 MacBook Pro models are no longer eligible for this replacement program. The models from 2018 or newer are also not covered by the program, Apple may use a different coating for these Macs.

Strangely enough, the replacement program is still not included on the special ‘Replacement and Additional Repair Programs‘ page, but MacRumors has a Apple internal memo in hands in which the program is featured.

please note, your Mac must not be older than 4 years, if this is the case you are no longer entitled to a free replacement. If you have already had the screen replaced due to the stains, you can request your money back via AppleCare.

To have the screen repaired, it is best to approach AppleCare first, this is possible here. You can then bring your MacBook in for repair at an Apple Store in Amsterdam, The Hague, Haarlem, Brussels, etc. or via a Premium Reseller such as AMac, Switch, etc.

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